SHIPPING

Once your order has been placed, please allow up to 24 hours for it to be dispatched to Australia post.

DOMESTIC

  • AUSTRALIA DOMESTIC EXPRESS $10 

  • 1-3 business days (Tracking provided)

  • AUSTRALIA DOMESTIC REGULAR PARCEL POST $8

  • 2-7 business days (Tracking provided)

 

INTERNATIONAL

 

Registered Post (3-15 business days): $30.00 AUD

Please note: Tracking is not available in some countries.

 

INTERNATIONAL CUSTOM & IMPORT FEES
For orders outside of Australia, extra charges such as sales tax and customs duty may occur depending on your region and local customs charges.

Please confirm your home country's import regulations before you place your order as these charges are at the receiver's expense.

 Please note that delays due to customs procedures are beyond our control and must be resolved by the receiver.

RETURNS & EXCHANGES

WHAT IS THE RETURN POLICY?

We accept exchanges and refunds on all our pieces provided the below criteria is met;

The items must be in original condition, with all tags remaining in place, items must not have been worn, washed or altered in any way.

Refunds will be issued excluding the original shipping cost.

 

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to LX SWIM for an exchange or refund are not covered or reimbursed by us.

 

DO I NEED TO RETURN THE WHOLE SET?

If you are exchanging, you only need to return the piece/s you wish to exchange.

 

HOW DO I ORGANISE A RETURN?

Simply email lx@lxswim.com.au and we will provide you with the relevant information

 

Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details

 

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible.  If you are initiating a return, we try our best to reply with all return details within 24 hours.

If you're exchanging, we will send your new items, and email you a new tracking number within 1-2 business days

If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days. 

 

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at lx@lxswim.com.au  so we can personally assist you and sort out your problem as quickly as possible

©2017 BY LX SWIM.

Sydney, Australia